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Catalogue
DELIVERY & ACCESS POLICY
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Introduction
Welcome to [Company Name] (“Website”, “we”, “our”, or “us”).
This Delivery & Access Policy explains how Credits and E-Learning Materials purchased through the Website are delivered and made available to users.
By purchasing Credits or obtaining E-Learning Materials through the Website, you acknowledge and agree to the delivery and access terms described in this Policy.
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Digital Delivery
All E-Learning Materials offered through the Website are digital and are delivered electronically.
- No physical products are shipped or delivered, and shipping addresses are not required
- Materials are read and studied at your own pace
- There is nothing to attend and no live teaching
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E-Learning Material Access & Delivery Process
3.1 Delivery Method
Once payment has been successfully confirmed, the download link and access details for your E-Learning Materials will be sent to the email address provided by you during checkout. The Materials are also available through your Account on the Website, so you can download them and use them whenever you like.
The email may contain information such as:
- Confirmation of your transaction
- Details of the E-Learning Materials purchased
- Applicable Skill Level
- Access instructions
- Download or access links, where applicable
- Other information required to access the Materials
You are responsible for ensuring that the email address provided to us is accurate and accessible.
3.2 Delivery Timing
E-Learning Materials and applicable access information are typically made available within 24 hours after successful payment confirmation.
Delivery may occasionally be delayed because of system processing, payment verification, technical issues, email service interruptions, or circumstances beyond our reasonable control. Please allow up to 48 to 72 hours for delivery.
If you have not received or cannot access your purchased Materials after 72 hours, please contact us at [Company Email].
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Credits and Bonus Credits
Credits are added to your Account once payment for the Credit purchase has been successfully confirmed. Your balance is shown in your Account.
- E-Learning Materials are unlocked when you spend Credits on an eligible Skill Level
- Credits have a validity period of 90 days from the date of purchase
- Where a Credit purchase qualifies for Bonus Credits, the Bonus Credits are generally allocated to your Account following successful confirmation of the relevant purchase
- Bonus Credits are provided at no additional monetary cost and are subject to the applicable Terms & Conditions
The download link and access details for unlocked Materials are delivered within the timings set out in section 3.2.
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Where to Find Your E-Learning Materials
The access email sent to the address provided at checkout is the main method of delivery. Please check your inbox, as well as your spam or junk folder.
Materials you have obtained are also listed in your Account dashboard on the Website.
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Access Requirements
To access your E-Learning Materials, you will need:
- A registered Account
- Access to the email address used at checkout
- A stable internet connection
- A supported, up-to-date browser or device
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Email Delivery Issues
If you do not receive your E-Learning access email, please first check:
- That your payment was completed
- Your spam or junk folder
- Promotions or other filtered folders
- Your email storage capacity
- That the email address provided during checkout was correct
- Your email filtering or security settings
If the email has not been received after 72 hours, please contact us at [Company Email] with your order number.
When contacting us regarding a missing access email, you may be asked to provide information such as your Account email address, transaction reference, purchase date, or other information necessary to verify your purchase.
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Incorrect Email Address
You are responsible for providing an accurate and valid email address when creating an Account or completing a purchase.
We are not responsible for delays or failed delivery resulting from:
- An incorrect email address provided by you
- An inactive or inaccessible email account
- A full mailbox
- Email filtering or blocking
- Spam or junk mail settings
- Restrictions imposed by your email service provider
- Other issues associated with your email account
If you provide an incorrect email address, please contact us as soon as possible. We may, at our discretion and subject to verification of the transaction, assist with updating the email address and resending the applicable access information.
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Technical Issues
Although we make reasonable efforts to ensure that E-Learning Materials are accessible after purchase, temporary technical issues may occasionally affect delivery or access.
Such issues may include:
- Website maintenance
- Server or hosting issues
- Email delivery failures
- Payment verification delays
- Third-party service interruptions
- Network problems
- Security measures
- Other technical circumstances beyond our reasonable control
Where a technical issue prevents you from accessing Materials that you have successfully obtained, please contact us.
Where reasonably possible, we will investigate the issue and may provide an alternative access method or other appropriate resolution.
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Failed or Pending Payments
Credits will not be added, and E-Learning Materials will not be delivered or made available, until the applicable payment has been successfully confirmed.
If a payment is pending, declined, reversed, cancelled, or otherwise unsuccessful, access to the applicable Materials may not be provided.
If you believe that payment was successfully completed but you have not received your access information, please contact us and provide the relevant transaction details.
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Downloads and Keeping Your Materials
The download link and access details reach you within the delivery timings set out in section 3.2.
Once you have downloaded a Material, you keep the downloaded file and may use it for your own personal learning whenever you like, subject to our Terms & Conditions.
If you wish to obtain a Skill Level again through the Website, you may unlock it again using Credits.
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User Responsibility
Users are responsible for:
- Providing accurate Account and email information
- Maintaining access to the email address associated with their Account
- Checking their email, including spam and junk folders
- Ensuring that their device and internet connection are capable of accessing the Materials
- Downloading and keeping any Materials or information they reasonably require for their own reference during the applicable access period
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Delivery Disputes
If you believe that you have not received access to E-Learning Materials that you have successfully obtained, please contact us as soon as possible.
We may request reasonable information to verify the transaction and investigate the issue.
Where a delivery or access failure is confirmed to have resulted from an issue on our side, we may, at our discretion, resend the access information, restore access, extend the applicable access period, or provide another appropriate resolution.
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Changes to This Delivery & Access Policy
We reserve the right to update or modify this Policy from time to time.
Any changes will become effective when the revised Policy is published on the Website, and the version published on this page is always the one that applies, unless otherwise required by applicable law.
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Contact Us
If you have questions regarding the delivery or access of your E-Learning Materials, please contact us:
- Company Name: [Company Name]
- Email: [Company Email]
- Address: [Company Address]