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DELIVERY POLICY
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Introduction
Welcome to [Company Name] (“Website”, “we”, “our”, or “us”).
This Delivery Policy explains how E-Learning Materials purchased through the Website are delivered and made available to users.
As our products are digital E-Learning Materials, no physical products will be shipped or delivered.
By purchasing Credits or obtaining E-Learning Materials through the Website, you acknowledge and agree to the delivery and access terms described in this Policy.
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E-Learning Material Access & Delivery Process
2.1 Email Confirmation
Once payment has been successfully confirmed, the E-Learning access details and applicable Materials will be sent to the email address provided by you during the checkout or Account registration process.
The email may contain information such as:
- Confirmation of your transaction
- Details of the E-Learning Materials purchased
- Applicable Skill Level
- Access instructions
- Access links, where applicable
- Other information required to access the Materials.
You are responsible for ensuring that the email address provided to us is accurate and accessible.
2.2 Delivery Timing
E-Learning access emails are typically delivered within a few minutes after payment has been successfully confirmed.
In some circumstances, delivery may be delayed due to system processing, payment verification, technical issues, email service interruptions, or other circumstances beyond our reasonable control.
Please allow up to 24 hours for delivery.
If you have not received your E-Learning access email within 24 hours of your payment being successfully confirmed, please contact our support team using the contact details provided on the Website.
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Email Delivery Issues
If you do not receive your E-Learning access email, please first check your:
- Spam or junk folder
- Promotions or other filtered folders
- Email storage capacity
- Email address provided during checkout
- Email filtering or security settings.
If the email has not been received within 24 hours, please contact us.
When contacting our support team regarding a missing access email, you may be asked to provide information such as your Account email address, transaction reference, purchase date, or other information necessary to verify your purchase.
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Incorrect Email Address
You are responsible for providing an accurate and valid email address when creating an Account or completing a purchase.
We are not responsible for delays or failed delivery resulting from:
- An incorrect email address provided by you
- An inactive or inaccessible email account
- A full mailbox
- Email filtering or blocking
- Spam or junk mail settings
- Restrictions imposed by your email service provider; or
- Other issues associated with your email account.
If you provide an incorrect email address, please contact us as soon as possible. We may, at our discretion and subject to verification of the transaction, assist with updating the email address and resending the applicable access information.
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Technical Issues
Although we make reasonable efforts to ensure that E-Learning Materials are accessible after purchase, temporary technical issues may occasionally affect delivery or access.
Such issues may include:
- Website maintenance
- Server or hosting issues
- Email delivery failures
- Payment verification delays
- Third-party service interruptions
- Network problems
- Security measures; or
- Other technical circumstances beyond our reasonable control.
Where a technical issue prevents you from accessing Materials that you have successfully obtained, please contact our support team.
Where reasonably possible, we will investigate the issue and may provide an alternative access method or other appropriate resolution.
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Failed or Pending Payments
E-Learning Materials will not be delivered or made available until the applicable payment has been successfully confirmed.
If a payment is pending, declined, reversed, cancelled, or otherwise unsuccessful, access to the applicable Materials may not be provided.
If you believe that payment was successfully completed but you have not received your access information, please contact our support team and provide the relevant transaction details.
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Delivery of Bonus Credits
Where a Credit purchase qualifies for Bonus Credits, the applicable Bonus Credits will generally be allocated to the user's Account following successful confirmation of the relevant purchase.
Bonus Credits are provided at no additional monetary cost and are subject to the applicable Terms & Conditions.
Bonus Credits are not physical products and therefore do not require separate physical delivery.
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No Physical Delivery
All E-Learning Materials offered through the Website are delivered electronically.
We do not provide physical shipment or postal delivery of E-Learning Materials unless expressly stated otherwise on the relevant product page.
Accordingly, shipping addresses are generally not required for the delivery of E-Learning Materials.
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User Responsibility
Users are responsible for:
- Providing accurate Account and email information
- Maintaining access to the email address associated with their Account
- Checking their email, including spam and junk folders
- Ensuring that their device and internet connection are capable of accessing the Materials
- Accessing the Materials within the applicable 14-day access period
- Maintaining any information or records they reasonably require for their own reference during the access period.
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Delivery Disputes
If you believe that you have not received access to E-Learning Materials that you have successfully obtained, please contact us as soon as possible.
We may request reasonable information to verify the transaction and investigate the issue.
Where a delivery or access failure is confirmed to have resulted from an issue on our side, we may, at our discretion, resend the access information, restore access, extend the access period, or provide another appropriate resolution.
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Changes to This Delivery Policy
We reserve the right to update or modify this Delivery Policy from time to time.
Any changes will become effective when the revised Policy is published on the Website, unless otherwise required by applicable law.
We encourage users to review this Policy periodically.
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Contact Us
If you have questions regarding the delivery or access of your E-Learning Materials, please contact us at support@grandaxislearning.com